We will be more than happy to help you if you need special assistance. Please follow the steps below to benefit from Luxembourg Airport’s assistance:
Submit a request for assistance to your tour operator or travel agent at least 72 hours before your departure. The airline will then inform Luxembourg Airport.
On arrival at the airport, report to the Service Desk N°24.
You can also contact the Luxair Call Center at (+352) 24561 or by filling in the contact form directly on their website by clicking on the following link: https://www.luxair.lu/fr/contact#/who-are-you
The following assistance is available:
– WCHR – wheelchair assistance to/from the aircraft
– WCHS – wheelchair assistance to/from the aircraft
– WCHC – wheelchair assistance to the aircraft seat
If you come by your own wheelchair please provide details of the model, weight, dimensions, type of wheelchair (folding/non-folding, electric/manual) and inform a Call Centre agent. If you have an electric wheelchair, please also provide the type of battery.
Passengers’ personal wheelchairs are carried free of charge and in addition to the baggage allowance. Due to space requirements, wheelchairs are carried in the hold.
Facilities
Many facilities are available inside and outside the terminal in order to make your journey through the airport as easy as possible:
Lifts
Lifts, wide automatic entrance doors, spacious panoramic elevators leading to all levels, toilets for persons with reduced mobility
Parking
Reserved parking for passengers with reduced mobility is located:
Level -1 in the underground carpark A,B – 40 parking spaces
Car Park C (meet & greet) – 12 parking spaces
N.B parking in these spaces is only allowed when using a blue badge card.
Transport
Special transport via Rollibus service is available to take you to and from the airport. For more information, call: (+352) 47 96 28 88.
