Frequently Asked Questions due to Coronavirus

In regards of the recent developments of the Coronavirus COVID-19 in Luxembourg, lux-Airport has collected the FAQ´s from our passengers in one place here. Please scroll down to find answers related to the opening hours of our facilities at the airport, mobility possibilities and car park.

If you have a fever, a cough or shortness of breath, may we remind you to seek medical advice from the local Health Authorities.

Coronavirus-Hotline: 8002 8080
Emergency Number: : 112

Luxembourgish citizens who are currently abroad, may reach the Ministry of Foreign and European Affairs on  (+352) 247-82300or by email at boite.officielle@mae.etat.lu, in case of an emergency.

Questions relating to flights should be directed to the concerned airline.

Important info-channels:

www.gouvernement.lu
www.sante.lu

Luxembourg Airport related FAQ’s


Travel information

Is the airport closed due to the Coronavirus outbreak?

Update 30.03.2020:

Due to the current situation, there are no scheduled passenger flights at the moment. However, the terminal of Luxembourg airport is accessible if needed. Please follow the instructions published on the entry of the terminal.

Can I still access the airport terminal to take my flight?

Update 30.03.2020:

Yes, as a passenger with a valid flight ticket you can still enter the airport terminal to take your flight. Please follow the instructions published on the entry of the terminal. Please respect the distance of 2 Meters between individuals when queuing to protect yourself and others.

Can I still access the airport terminal to pick up someone?

Update 30.03.2020:

Yes, if you need to pick up someone at the airport, you can still access the terminal. To enter, please follow the instructions published on the entry of the terminal.
Also, we would like to refer to the statement of the ministry, not to go out without any necessity. Please respect the distance of 2 Meters between individuals when queuing to protect yourself and others.

Are there any restrictions for passengers entering from a “risk zone”?

Please consult www.gouvernement.lu for current updates. The information is updated regularly and available in the languages English, French, German, Luxembourgish and Portuguese.

What can I do to help to avoid the spread of the Coronavirus?

Please pay attention to practice good respiratory, and hand hygiene and follow the instructions of the Ministry of health at www.gouvernement.lu . Respect and protect others by coughing and sneezing in the elbow etc. Respect the minimum distance of 2 meters when queuing at the check-in or security check.

Are there any flight restrictions due to the Coronavirus?

There are currently no flight restrictions from Luxembourg. However, the airlines adapt as well as their flight program from Luxembourg. Therefore, we recommend to always check your flight status and as well as the entry restriction of your destination before starting your journey. The situation might change very quickly; please consult the concerned airlines directly.

Should I wear a facemask when traveling?

The Ministry of Health states that standard surgical masks are only useful for people that are sick. Wearing a mask helps, therefore, to protect others from getting sick. If you are ill and wearing a mask, you need to take it nevertheless off during the security control at the airport.

I am abroad and want to fly back to Luxembourg. How to proceed?

The Ministry of Foreign and European Affairs recommends Luxembourg nationals and residents who are currently abroad, especially outside of the Schengen space, and depending on their particular situation, to check with their travel agency and/or airline for return flights to Luxembourg. If needed, contact the Luxembourg embassy accredited to the country in question https://maee.gouvernement.lu/fr/missions-diplomatiques/missions-diplomatiques-et-consulaires-luxembourgeoises.html, or the Ministry of Foreign and European Affairs https://maee.gouvernement.lu/fr/directions-du-ministere/affaires-consulaires.html.

Facilities at the airport:

Are the restaurants and shops at the airport open?

As by the decision of the ministry from 17.03.2020 to close restaurants and shops, as well the restaurants and the shops at the airport are closed.

However, there are vending machines at the entire airport facility before and after the security with cold and warm drinks, and snacks. The vending machines are filled up regularly.

Is the Business Lounge still open?

Unfortunately, due to the current situation, the business lounge is not open. We apologize for the inconvenience and count on your comprehension. Thank you.

Is the Regus Meeting Center open?

Unfortunately, due to the current situation, the Regus Meeting Center is not open.

Mobility at lux-Airport:

Are the car rentals available?

Due to the current situation, car rental counters at the airport are closed. Please check with the car rental company directly to rent vehicles.

Avis/Budget
Email : luxembourg.LUX@abg.com
Website: www.avis.lu www.budget.lu

Enterprise
Phone: +352 26 09 40 73 
Website: www.rentme.lu www.enterpriserentacar.lu

Europcar
Phone: +352 43 45 88
Website: www.europcar.com

Hertz Thrifty
Email: luxembourg@hertz.com                                                                                                                     Phone : +352 43 46 45
Website: www.hertz.be www.thrifty.lu

Sixt
Phone: +352 24 64 70 30
Website: www.sixt.com www.sixt.fr www.sixt.de www.sixt.nl

UFO-Drive
Car pickup is available 7 days per week – Booking 24/7 via Mobile App
More info: www.ufodrive.com

Bus and public transport

Is the Flibco bus available?

The Flibco Bus is due to the current situation not providing any connection from Luxembourg Airport. We are sorry for the inconveniences caused and invite you to check the website of Flibco at www.flibco.com for the latest news regarding this subject.

Is public transport available?

Due to the current situation public transport service is reduced. You can find more information at: https://www.mobiliteit.lu/en/ .

Parking at lux-Airport:

My flight has been postponed/delayed due to the Coronavirus, do I need to pay the full parking costs?

If your flight is delayed or postponed due to the coronavirus, you will only have to pay the parking fees for your original travel period. You can request a refund of the difference by sending an email to info@lux-airport.lu.

Please attach the following documents to the email:

– Original booking confirmation
– Copy of the boarding pass from the return flight
– Receipt of the parking fee

We ask for your understanding that no immediate reduction of the parking fee can be made at the parking service to avoid any contact and the associated risks.

Does the free shuttle of Parking M still operated?

UPDATE 23.03.2020

Since parking M is closed as of 6 p.m. today, the free shuttle does not operate between the terminal and parking M anymore.