I arrived at the gate and saw the aircraft still there, but I was refused boarding. Why was I notallowed to board the aircraft?

Your ticket includes a specified boarding time, along with the boarding closure time. If you arrive
at the gate after the boarding closure, the ground staff is not authorized to allow you to board. By
the time of closure, the departure process has already begun, and any delay in this process could
lead to further delays for the flight. For your safety and to ensure a timely departure, we kindly ask
all passengers to adhere to the boarding times indicated on their tickets.

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