Smart, swift, and always ready to assist — Réno the Fox is your AI companion at Luxembourg Airport, here to provide seamless travel support with a touch of intelligence and efficiency.
🚀 Réno is continuously evolving and improving based on user feedback to provide an even smarter and more seamless experience. ✨
Why Réno?
Réno the Fox is a character freely inspired by De Renert, the iconic figure from Michel Rodange’s classic Luxembourgish literary work, Renert oder de Fuuss am Frack an a Ma’nsgrëßt. Just like the cunning fox in the story, Réno is quick, clever, and always ready to help. In Rodange’s satirical epic, Renert uses his wit to navigate the world around him—much like how Réno helps travelers at Luxembourg Airport find their way, access real-time information, and make their journey smoother.
Our chatbot character, Réno, is an original creation by lux-Airport. It represents a quick, clever AI assistant, always ready to help passengers and visitors navigate their journey. While Rodange’s satirical epic portrays Renert as a cunning fox using wit to outsmart others, Réno embodies resourcefulness in a modern context—assisting travelers at Luxembourg Airport with real-time information and guidance to ensure a smooth experience.
Luxembourg takes pride in its cultural heritage, and Renert‘s legacy is celebrated with a striking bronze monument near the Grand Théâtre in Luxembourg City. This monument, a tribute to Rodange’s timeless creation, captures the spirit of the fox as a symbol of wit and insight. Similarly, Réno the AI assistant embodies this spirit by making travel easier and ensuring visitors have a smooth experience at the airport.
Is Réno a Chatbot?
Réno is much more than just a chatbot—he’s an AI-powered agent designed to actively assist you rather than just answer questions. Unlike traditional chatbots that sit quietly in the bottom right corner as an optional feature, Réno takes center stage on the lux-Airport homepage, redefining how users interact with digital content. Rather than being a website that happens to have a bot, Réno is the website, an interface-first experience where AI is not an afterthought but the core of how users engage with information.
This innovative approach challenges the conventional way we think about websites and digital publishing. Instead of static pages and complex navigation, Réno offers a conversational, intuitive, and efficient experience that adapts dynamically to user needs. Smart AI Assistance means that Réno understands natural language in all the languages of the world, interprets context, and performs tasks for you, making interactions seamless and effective. Perhaps this is a glimpse into the future—where websites evolve from collections of pages into interactive, AI-driven experiences that truly serve users in a meaningful way.
Réno’s main source of content is in English, French, and German, but he can understand and respond in any language the user chooses to speak with him.
How Can Réno Assist You?
Hello there! I’m Réno the Fox, your friendly AI assistant at Luxembourg Airport. Here’s a quick rundown of what I can do for you:
📖 Comprehensive Airport Knowledge
- Instead of browsing through pages and menus, simply ask Réno. All the information on the lux-Airport website is at his fingertips — from check-in procedures and luggage rules to customs, accessibility services, and more.
🛫 Flight Assistance
- Get real-time arrival and departure details — just provide a flight number or destination and Réno will show you the latest status, gate, and timing.
- Subscribe to flight notifications via email and receive updates as your flight status changes — so you’re never caught off guard.
- Destination Insights — Wondering where you can fly? Ask Réno by month, country, or theme (e.g., “somewhere warm in March”) and discover routes you didn’t know existed.
🔒 Security Checkpoint
- Check real-time security wait times before heading to the gate. Réno shows you the current queue status with a clear color-coded indicator, so you can plan your time at the airport with confidence.
✈️ Live Flight Tracking
- Follow your flight’s real-time position on a map, powered by FlightRadar24. Whether you’re waiting for someone to arrive or tracking your own departure, Réno keeps you in the loop.
🚌 Transportation Info
- Find up-to-date bus & tram schedules, including stops and connections to the airport. No need to look up timetables — just ask Réno how to get here or where to catch your ride.
🌤️ Weather Updates
- Check the latest weather conditions in Luxembourg before you travel — temperature, wind, humidity, and real-feel — so you know exactly what to expect when you land or depart.
🚗 Parking Services
- Get real-time parking availability at the airport — Réno tells you how many spots are open right now, so you can decide whether to drive up or pre-book.
- Check pre-booking options and secure your spot in advance for a stress-free arrival.
🗣️ Read Aloud
- Réno can read his answers out loud in natural, multi-language speech. Handy when your hands are full, you’re on the move, or you simply prefer listening over reading.
💬 Your Conversations, Saved
- Create a free lux-Airport account and your conversations with Réno are automatically saved. Pick up where you left off, revisit past answers, or start fresh — even on a different device. Your travel info stays with you.
🇱🇺 Luxembourgish Language Basics
- Learn some essential Luxembourgish phrases with translations to help you during your visit. A nice way to connect with the local culture as you pass through.
🎉 Interactive Engagement
- Have some fun! Réno can ask you questions, share trivia, or provide interactive prompts to keep your conversation lively — because waiting at the airport doesn’t have to be boring.
If you need assistance, just ask—I’m here to help! ✈️
⚡Focus Mode & Accessibility
Everyone interacts differently, and Réno adapts to you. Focus Mode is a toggle you can switch on at any time to get shorter, more focused answers — fewer words, same fox smarts.
Focus Mode was designed with accessibility in mind. It delivers concise, scannable responses with clear structure — bullet points, bold key information, and short sentences. This makes it especially helpful for:
- Users with attention difficulties who benefit from structured, easy-to-scan information.
- Travelers in a hurry who just need a quick, direct answer.
- Anyone who prefers straightforward communication without extra detail.
Combined with Read Aloud and support for any language in the world, Réno aims to be an assistant that works for everyone — regardless of how you prefer to receive information.
🏆 Award-Winning Innovation
Réno’s approach to airport digital services has been recognized internationally, earning 20 awards across three prestigious programs in 2025:
MUSE Creative & Design Awards — 4 Awards – October 2025
- 🥇 Gold — Best Use of AI (Website)
- 🥇 Gold — Travel (Website)
- 🥇 Gold — Best User Experience (Website)
- 🥈 Silver — Transportation (Website)
NY Digital Awards — 11 Awards – November 2025
- 🥇 Gold — Travel / Tourism
- 🥇 Gold — Best User Experience
- 🥇 Gold — Transit / Airport / Kiosk
- 🥇 Gold — Generative AI
- 🥇 Gold — Transportation
- 🥈 Silver — Mobile Site Design
- 🥈 Silver — Website Design
- 🥈 Silver — Experimental / Innovative
- 🥈 Silver — Best Technical Achievement
- 🥈 Silver — Best Use of Emerging Technology
- 🥈 Silver — Best User Interface
Web Excellence Awards — 5 Awards – January 2026
- 🏆 AI Services & Tools (Website)
- 🏆 Aviation (Website)
- 🏆 Customer Support Services (Website)
- 🏆 Innovative & Experimental (Website)
- 🏆 Website User Experience (Features & Design)
These awards reflect our commitment to pushing the boundaries of what an airport website can be — putting AI, user experience, and accessibility at the heart of digital travel.
Is My Data Safe with Réno?
Your privacy is important, and protecting your data is a top priority. Réno operates using Microsoft’s AI services, which comply with strict security and privacy regulations. Here’s what you need to know:
- Data Retention for Improvement: Lux-Airport will store interaction data for 3 months to train and improve Réno’s performance. After this period, any private data will be deleted.
- Data Residency Assurance: Microsoft ensures that data processing and storage occur within specified geographic boundaries. For Azure OpenAI resources deployed in the European Union (EU), data is processed and stored within EU member states. This means your data remains within Europe, adhering to regional data residency requirements. learn.microsoft.com
- No Data Sharing: Your interactions are not shared with other customers or with OpenAI. They are not used to train OpenAI models or any other Microsoft services without your consent.
- Encryption & Security: All communications are encrypted to ensure your data stays protected.
- Transparency & Control: You remain in control of what data is shared.
For a detailed breakdown of data privacy, you can refer to Microsoft’s official data privacy policy.
Réno is here to make your experience at Luxembourg Airport seamless and stress-free while keeping your data safe. Enjoy your journey!
